Privacy Policy

Information we may collect

When you use Rockyspin Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before certain activities are available. Some information is provided directly by you, while other information may be collected automatically when you interact with the website.

Review contents

Account and contact details

This may include your name, date of birth, residential or contact information, account login details, communication preferences and information you provide when opening or managing an account. We may also keep records of your messages, requests, complaints and other communications with customer support so that we can respond consistently and maintain an accurate service history.

Verification and identity information

To help protect accounts and meet verification requirements, we may request identity or address information and supporting documents. These documents may contain information such as an image, date of birth or other details needed to confirm identity. We may also record the outcome of verification checks, information used to detect unusual activity and details relevant to account security or responsible access.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, wins, losses, payment methods, transaction status and account balances. Payment processing may be carried out through third-party payment providers. Where appropriate, we may receive payment confirmation, limited payment details and fraud-prevention information from those providers. We do not need to retain every full payment credential in order to maintain transaction and account records.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, time of access, pages viewed and interactions with website features. We may also record information about connection errors, performance and security events. This information helps us operate, maintain and improve the website and identify activity that may present a security risk.

How we use personal information

We use personal information for purposes connected with providing and administering the Rockyspin Casino service. The main purposes may include the following:

Creating, maintaining and managing your player account.
Processing account activity, deposits, withdrawals and other transactions.
Confirming identity, checking eligibility and protecting the account from unauthorised use.
Carrying out anti-fraud, security and risk checks, including identifying unusual or potentially harmful activity.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Communicating with you about your account, service notices, security matters and changes to website features or policies.
Understanding how the website is used so that we can improve functionality, reliability, accessibility and player experience.
Meeting record-keeping, compliance, tax, financial, security and other legal or operational obligations that apply to the service.
Sending promotional communications where this is permitted and where you have provided the required permission or have not otherwise opted out.

We may combine information from your account, transactions, verification activity, device and website use where this is reasonably necessary for these purposes. We seek to use information that is relevant to the purpose for which it was collected. We do not ask players to provide information that is unrelated to account administration, security, support, service improvement or other legitimate operational needs.

Marketing choices

You may receive marketing messages only where the relevant permission or other permitted basis exists. Marketing communications may include information about services, features or offers. You can withdraw consent to marketing at any time by contacting support@rockyspincasino.online or by using an unsubscribe or preference option included in a marketing message. Choosing not to receive marketing will not normally affect essential service, account, transaction or security communications.

Cookies and similar technologies

Rockyspin Casino may use cookies and similar technologies to make the website work, remember settings, support account functions, understand website usage and help protect the service. A cookie is a small data file placed on your device by a website. Some cookies are necessary for features such as account access, navigation, security and session management. Other cookies may help us measure performance, remember preferences or understand how visitors interact with pages.

Cookies may be set by Rockyspin Casino or by service providers that support website functionality, analytics, security, communications or payment-related processes. The information collected through these technologies may include a device identifier, browser details, pages visited, approximate time of use and actions taken on the website. Cookies generally do not provide access to information stored on your device outside the website or give us unrestricted access to your device.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account, security or website functions may not operate as intended. Browser settings vary, so you should review the help information provided with your browser for instructions. Where the website provides a cookie preference tool or notice, your available choices may also be shown there.

Sharing, security and retention

Service providers and disclosures

We may share relevant personal information with providers that help operate the website and services. These providers may support identity verification, payment processing, fraud prevention, technology, hosting, analytics, customer support, communications, security and professional services. They should receive only information that is reasonably needed for the service they provide and may be required to protect it and use it only for authorised purposes.

Personal information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud, misuse or security incidents; to enforce applicable terms; to respond to a valid legal or official request; or to meet an obligation that applies to the service. If the business or part of its operations changes, information may be transferred as part of that change, subject to appropriate handling.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and procedures for handling sensitive verification and transaction information. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use strong, unique login credentials and keep them confidential.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, customer support, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of information and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights in relation to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or request clarification about a privacy matter.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@rockyspincasino.online. Please describe the request clearly and provide enough information for us to understand which account or records are involved. We may need to confirm your identity before releasing, changing or deleting information. This is a security step designed to prevent another person from accessing or altering your personal information.

We will consider and respond to privacy requests within a reasonable period. Some requests may be limited where information must be retained for legal, security, fraud-prevention, transaction, dispute-resolution or other legitimate reasons. If deletion is not possible, we will explain the relevant limitation in general terms. Closing an account does not automatically erase every record, particularly where records must be kept for a period required by law or are needed to establish, exercise or defend a right.

Keeping information accurate

Please tell us if your account information changes or if you believe information we hold is inaccurate. Some details may be updated through account settings, while other changes may require support assistance or further verification. Accurate information helps us provide support, process transactions, protect accounts and complete required checks.

Updates to this Policy

This Privacy Policy may be updated when the website, services, technology, operational practices or applicable requirements change. The current version will be made available on the website. We encourage players to review this page from time to time so they remain informed about how personal information may be handled. Continued use of the website after an update may be subject to the revised Policy, except where another form of notice or consent is required.

Top-Rated Pokies

Chicken Road 2.0

In Wonderland

Gold Sea

Monsters Getaway

Wealth Toad

Fruits & Joker Fever